Terms of service
TERMS OF SERVICE
Terms of Service
Last updated: 12 August 2026
These Terms of Service ("Terms") govern your access to and use of the Maison Lorne website and your purchase of products from us.
Maison Lorne is operated by NORTHBRIDGE GLOBAL COMMERCE LTD, a company registered in England and Wales under company number 16826998, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX.
Throughout these Terms, references to "Maison Lorne", "we", "us" and "our" mean NORTHBRIDGE GLOBAL COMMERCE LTD trading as Maison Lorne where appropriate.
Our store is hosted by Shopify, which provides the ecommerce platform through which we offer our products and Services.
By accessing our website or placing an order with us, you agree to these Terms.
Nothing in these Terms excludes, restricts or overrides rights granted to consumers under applicable UK law.
1. About Us
Maison Lorne is an online fashion retailer currently offering delivery to customers within the United Kingdom.
Our company details are:
NORTHBRIDGE GLOBAL COMMERCE LTD
Company Number: 16826998
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: contact@maisonlornelondon.com
2. Using Our Website
You agree to use our website only for lawful purposes.
You must not:
- use the website fraudulently or unlawfully;
- interfere with the security or proper operation of the website;
- introduce viruses, malicious code or harmful technologies;
- attempt to gain unauthorised access to our systems;
- misuse another person's information;
- use automated methods to access the website in a manner that materially interferes with its operation;
- infringe our intellectual property rights or those of another person.
If you are under 18, you should use the Services and make purchases only with the involvement of a parent or legal guardian where appropriate.
3. Product Information
We take reasonable care to ensure product descriptions, photographs, sizes, colours, prices and other information displayed on our website are accurate.
However:
- colours may appear differently depending on your screen or device;
- photographs are provided to represent products and may not perfectly reproduce colours, texture or scale;
- measurements may be approximate;
- minor variations may occur where they do not cause the product to cease to conform to its description.
Nothing in this section permits us to supply goods that do not meet your statutory rights.
Products must comply with applicable requirements relating to description, satisfactory quality and fitness for purpose.
4. Availability
All products are subject to availability.
Adding an item to your basket does not reserve it.
If a product becomes unavailable after you place an order, we may cancel the affected item or order and will refund any amount you have paid for products we cannot supply.
5. Prices
Prices displayed on the website are shown in Pounds Sterling (GBP / £) unless otherwise stated.
Prices include applicable taxes where required.
Delivery charges, where applicable, are displayed separately before you complete your purchase.
We may change prices at any time, but changes will not affect orders that we have already accepted, except where permitted by law in cases of an obvious pricing error.
6. Payment
Payment must be made using one of the payment methods offered at checkout.
By submitting payment information, you confirm that you are authorised to use the relevant payment method.
Payments may be processed by Shopify or third-party payment providers.
We may perform reasonable fraud-prevention or payment verification checks before accepting or dispatching an order.
7. Orders and Contract Formation
When you place an order, you are making an offer to purchase the products in your basket.
After placing an order, you will normally receive an electronic confirmation acknowledging that we have received it.
An order acknowledgement does not necessarily mean that your order has been accepted.
Unless we inform you otherwise, a binding contract for the purchase of goods is formed when we dispatch the relevant goods and send you confirmation of dispatch.
We may refuse or cancel an order before acceptance where reasonably necessary, including because of:
- product unavailability;
- an obvious pricing or product-information error;
- inability to obtain payment authorisation;
- suspected fraud or unlawful activity;
- delivery restrictions;
- circumstances that prevent us from lawfully fulfilling the order.
If we cancel an order after payment has been taken, we will refund the amount due.
8. Order Information
You are responsible for ensuring that information submitted during checkout is complete and accurate.
Please review:
- your name;
- email address;
- delivery address;
- selected products;
- sizes;
- colours;
- quantities;
before submitting your order.
If you discover an error after ordering, contact us promptly at:
We will make reasonable efforts to correct the order where possible but cannot guarantee changes once processing or dispatch has begun.
9. Delivery
Our Shipping Policy forms part of these Terms.
Maison Lorne currently delivers within the United Kingdom only.
Available delivery methods, charges and estimated delivery times will be displayed at checkout and are further explained in our Shipping Policy.
Delivery estimates are not guaranteed dates unless we expressly agree otherwise.
Nothing in our Shipping Policy or these Terms limits your statutory rights where goods are not delivered within an agreed or legally required period.
10. Risk and Ownership
Responsibility for goods remains with us until they are delivered into your physical possession or the possession of a person identified by you to receive them, except where applicable law provides otherwise.
Ownership of the products will pass to you when we have received payment in full and the goods have been delivered, subject to applicable law.
11. Cancellations, Returns and Refunds
Our Returns & Refund Policy forms part of these Terms.
Consumers purchasing online generally have statutory cancellation rights for eligible products.
Our Returns & Refund Policy explains:
- the cancellation period;
- how to notify us;
- return procedures;
- return costs;
- refunds;
- exclusions;
- faulty, damaged or incorrect goods.
Nothing in our Returns & Refund Policy or these Terms affects your statutory consumer rights.
12. Faulty or Misdescribed Goods
Under applicable UK consumer law, products must meet legal standards including requirements relating to:
- satisfactory quality;
- fitness for purpose;
- conformity with their description.
If you believe that an item is faulty, damaged, incorrect or not as described, contact:
Your remedies will be determined in accordance with applicable consumer law and may include, depending on the circumstances, rejection and refund, repair, replacement or price reduction.
13. Promotions and Discount Codes
From time to time, we may offer discount codes, promotional offers or other incentives.
Unless otherwise stated:
- promotions cannot be exchanged for cash;
- promotion conditions must be satisfied at the time of purchase;
- discount codes may have expiry dates;
- certain products may be excluded;
- only one code may be used per order where specified;
- promotions may be withdrawn or changed before an order is placed.
Any promotional condition will be subject to applicable consumer law.
Sale and promotional purchases retain statutory consumer rights.
14. Intellectual Property
Unless otherwise stated, the content made available through the Maison Lorne website, including:
- branding;
- logos;
- photographs;
- graphics;
- designs;
- written content;
- website layout;
- product presentation;
is owned by or licensed to Maison Lorne or NORTHBRIDGE GLOBAL COMMERCE LTD and is protected by applicable intellectual property law.
You may use our website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, republish, commercially exploit or create derivative works from protected content without prior permission from the relevant rights holder, except where permitted by law.
15. Reviews, Feedback and Other Content
If you submit reviews, feedback, photographs or other content to us, you confirm that:
- you have the right to submit it;
- it does not unlawfully infringe another person's rights;
- it is not fraudulent, defamatory, abusive or unlawful;
- it does not contain malicious software.
Where you grant us permission to display submitted content, we may use it for the purposes communicated to you, subject to applicable law and our Privacy Policy.
16. Third-Party Services and Links
Our website may contain links to or integrations with third-party services.
Third-party websites are governed by their own terms and privacy practices.
We are not responsible for third-party content or services outside our reasonable control, except to the extent liability cannot lawfully be excluded.
17. Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access.
We may suspend, withdraw, update or modify parts of the website where reasonably necessary, including for:
- maintenance;
- security;
- technical updates;
- operational requirements.
This does not affect existing consumer contracts or statutory rights.
18. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of statutory consumer rights;
- any other liability that cannot legally be excluded or limited.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that are not reasonably foreseeable or for business losses suffered by a consumer where the purchase was made wholly for personal purposes, except where applicable law provides otherwise.
19. Events Outside Our Reasonable Control
We will not be responsible for a failure or delay caused by circumstances outside our reasonable control where permitted by law.
Examples may include:
- severe weather;
- transport disruption;
- widespread telecommunications failures;
- natural disasters;
- industrial action;
- government restrictions.
Where such circumstances materially affect an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
Your statutory rights regarding delayed or undelivered goods remain unaffected.
20. Privacy
Our Privacy Policy explains how we collect and process personal information.
By using our Services, you acknowledge that personal information will be processed in accordance with that policy and applicable law.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- our Services;
- business practices;
- technology;
- applicable law;
- regulatory requirements.
Changes will apply from the date on which updated Terms are published.
Changes will not retrospectively alter an existing contract to your detriment unless permitted by law.
22. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
23. No Waiver
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
24. Governing Law and Courts
These Terms and contracts between you and Maison Lorne are governed by the laws of England and Wales, subject to any mandatory protections available to you under the law applicable to consumers where you live.
If you are a consumer living in England or Wales, you may bring legal proceedings in the courts of England and Wales.
If you live in Scotland, Northern Ireland or another part of the United Kingdom where mandatory consumer jurisdiction rules apply, nothing in these Terms prevents you from bringing proceedings in the courts available to you under applicable law.
Nothing in this section deprives you of mandatory consumer protections.
25. Contact Us
If you have questions about these Terms, your order or our Services, contact:
Maison Lorne
Operated by NORTHBRIDGE GLOBAL COMMERCE LTD
Company Number: 16826998
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: contact@maisonlornelondon.com
The company name, number and registered office above have been checked against the current Companies House record. The consumer-rights provisions were structured around the current GOV.UK guidance and Consumer Rights Act framework.